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IT Services & Support

Team IT Managed Services & Support

Saving your money, time and IT headachesMinimize downtime and support cost with TEAM IT Managed Services

Are you paying for IT support every time you have a problem?
The longer your IT problems last, the more it costs?
Your current IT support takes too long to fix the problem?
You can't budget on what your IT support will cost?

Team IT solves these all too common complaints with proactive IT Managed Ser-vices. Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

100 %
Minimise your IT downtime and failures

We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.

100 %
Reduce your IT support costs

The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to Team IT Managed IT Services. Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.

100 %
Fixed Fee IT management

Our “all you can eat” fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have peace of mind when you know exactly how much you have to pay each month for your IT support no matter how many IT problems you have.

Managed Services Features

Remote monitoringWe have invested in a state of the art cloud based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.Proactive SupportWhen our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.Remote Desktop ControlFast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session.Security and Anti Virus ManagementWe automatically detect missing security patches or failed antivirus systems. Missing patches or antivirus issues can be ad-dressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.Backup monitoringOur monitoring systems will ensure your important business data is being successful backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.Asset ManagementReport and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.Inventory ManagementGet an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.ReportingReport on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through Team IT Managed IT Services.

Team IT Managed Services - The solutions

  • Management
    Management encompasses a full “all you can eat” support service whereby Team IT assumes total responsibility for the ongoing health of your IT systems. Proactive maintenance, detected issues and all on-site support are addressed as part of the flat monthly fee and will not be charged to you. This truly aligns Team IT and your interests— smoothly running IT system with no issues!
  • Monitoring
    Monitoring ensures the most important functions and areas of your IT systems are running as expected. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by Team IT of the required work to address the issue. Any support services will be billed at standard Time and Materials rates.
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